Support & Consultation

Do you have questions or are you looking for advice? An IT problem has occurred and you don't know what to do? Then we'll be happy to help you: Our IT helpdesk will answer all your questions about the services of the University Computer Centre. You can reach us via the support form¹, by phone or in person at Wegelerstraße 6.

IT-Helpdesk

The IT Helpdesk is the central contact point for members of the University of Bonn and is located in the Plaza on the ground floor of the University Computer Centre.

²Plaza on the ground floor (room 0.008a)
Monday to Friday: 8:00 a.m. - 6:00 p.m.
Tel.: 0228 / 73-2751
E-mail: info-hrz@uni-bonn.de
Please note our special opening hours.³

Support Request ¹

Zwei Miniatur-bauarbeiter stehen auf einem elektronischen Bauteil

Individual Consultation

If you are studying or working at the University of Bonn and have questions about IT topics, we are your central point of contact. No matter whether you want to attend an IT course, you are planning network access for your institute or you have a specific problem with IT services: We are here to support you with individual advice.

The University Computer Centre offers numerous courses, licences for user software and our IT helpdesk.

We have our own consulting teams for the following services, among others:

Confluence

Confluence is the virtual place where the employees of the University of Bonn develop and implement their projects together. There you will find important first-hand information, an environment in which you can work collaboratively, and the tools to effectively and efficiently organise your own day-to-day work according to your wishes.

If you would like personal advice, our specialists are ready to talk to you. We will be happy to help you with your questions, show you possible solutions and thus enable you to get a quick start working with Confluence. You can find a curated first introduction to this exciting world of work here.

Confluence ⁴

Data Storage

Professional research data management (RDM) is becoming increasingly important in almost all disciplines due to the digitization of science.

The Research Data Service Center supports research data management throughout the entire research process - from planning and applying for research projects to publishing and archiving research data.

We can help you to implement your RDM in line with good scientific practice, the FAIR principles and Open Science. We offer consultation and develop general RDM basic services for scientists throughout the university.

The Research Data Service Center is a cooperation between the University IT and Data Center (HRZ) and the University and State Library Bonn (ULB Bonn).

Consultation Data Storage ⁵

Website

If you need to set up a website for a university institution, you will probably have many questions. For example, we would be happy to explain to you in a personal consultation how to obtain a URL for your institution's website and what advantages the central content management system Plone offers you.

To ensure that you, your team and your research results are visible worldwide, we are at your side.

Website CMS Plone ⁶

HRZ-Café

Are you interested in our IT-infrastructure, are you an administrator at a university institution or do you shoulder responsibility in an IT area? Do you have questions regarding the different services of the University IT and Data Center? Or would you like to talk to other administrators and all who are interested and exchange tips on the use of the tools? Then you might want to visit one of the HRZ cafés.

During consultation hours you can ask specific questions about the different services.

Here you can find an overview over the cafés and consultation offers of the HRZ.

Learn more ⁷

IT-Security

Password security, phishing attacks and targeted attacks on employees' IT are topics that are now with us all every day. Learn more about this important area here.

Learn more ⁸

HRZ-Doku

Are you looking for technical instructions? Your detailed questions were not answered in the service descriptions? Then you will find a lot of further technical information in the HRZ-Doku!

The HRZ-Doku can only be accessed from the internal network (via VPN).

HRZ-Doku ⁹