Start of semester: IT-Helpdesk campus-wide Start of semester: IT-Helpdesk campus-wide

At the start of the winter term 2024/25, the University IT and Data Center of the University Bonn is offering a special service: From September 30 to October 24, 2024, the IT helpdesk will have an extended onsite presence. During this time, students and employees of the university can receive comprehensive support and advice on the university's central IT services.

Locations and service times

In addition to the usual service hours at the IT Helpdesk at the University IT and Data Center in Wegelerstraße 6, the IT Helpdesk will be represented at three other central locations from 30.09. - 24.10.2024:

• Bonn University and State Library (ULB, foyer): Monday to Thursday, from 11:00 a.m. to 3:00 p.m. each day
• Lecture Hall Center Campus Poppelsdorf (CP1, foyer): Monday to Thursday, from 10:00 a.m. to 2:00 p.m. each day
• Parent-child room at Rabinstr. 8 (foyer Eltern-Kind-Zimmer): Monday to Thursday, from 10:00 a.m. to 2:00 p.m. each day

The additional campus-wide service hours are intended to enable all students to visit the IT helpdesk either before or after lectures and seminars in order to solve IT problems quickly and easily.

Support and advice

The University IT and Data Center offers a variety of IT services, which are particularly important at the beginning of the semester. These include, among others:

• Help with using the WLAN on campus
• Support with the use of the Uni Bonn app
• General advice on the central IT services, such as the use of the VPN connection or the university cloud storage Sciebo
• Support in case of problems with software licensing and much more

The IT Helpdesk team consists of experienced employees from the University IT and Date Center who specialize in solving technical problems quickly and effectively. Students who are uncertain about these topics or need technical support should take the opportunity to get competent help directly on site.
We look forward to your visit at the IT Helpdesk campus-wide between September 30 and October 24, 2024!