Would you like to receive up-to-date information on the status of the new Znuny ticket system? Then you are cordially invited to take part in the regular Ticket Cafés. All dates, topics and access data can be found under Ticket Café in the HRZ-Doku Confluence (only accessible in Bonnet/VPN).
Announcement: Switch to a new ticket system Announcement: Switch to a new ticket system
The University IT and Data Center announces an important innovation: The current ticket system KIX will be replaced by the new product Znuny. This will be done step by step and should be completed by the end of the year.
The software previously used (KIX17) will not be further developed and will no longer receive support in the near future. The new ticket system (Znuny) contains many features of the current ticket system and supplements these with new options and improvements.
In order to ensure a smooth transition for employees of the University of Bonn who work with the ticket system, the ticket system team will draw up targeted migration plans and organise training courses.
If you are not yet working with the ticket system and would like to find out more about its advantages and possibilities, you can find further information in the section Ticket-System in the HRZ-Doku in Confluence (only accessible in Bonnet/VPN).
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