We are increasingly receiving reports from students that the Deutschlandsemesterticket for the winter semester 2024/25 is not displayed in the Uni Bonn app. Please check whether the ticket is displayed in your app! If you are also affected by the problem, it is most likely that your authorization in the app has expired. For security reasons, the authorization currently expires every three months.

You can check whether your authorization has expired by looking in the side menu to see if a warning symbol is displayed next to the 'Settings' menu item (as in image 1). In addition, a request for re-authentication will appear on the settings page (as in image 2).

If your authorization has expired, you must carry out re-authentication. To do this, please follow the steps below:

• Open the side menu and click on the 'Settings' menu item.
• Click on the 'Re-authenticate' button in the settings. The re-authentication page is displayed (as in image 3)
• Enter your Uni-ID and the corresponding password on the re-authentication page. Accept the privacy policy.
• Click on the 'Re-authenticate' button.
• Then open the wallet to download the new documents.

If no request for re-authentication appears in the app, but the semester ticket is still not displayed, you can try to reset the app. To do this, carry out the following steps:

• Open the side menu and click on the menu item 'Settings'.
• Click on the 'Reset app data' button in the settings.
• Go to the login page and enter your login data. Accept the privacy policy and click on the 'Login' button.
• Then open the Wallet to download the new documents.

If the semester ticket is not displayed despite the steps listed above, but you can log in to the app without any problems, it could be that your ticket has not yet been created. In this case, please contact the Student Registry to find out the current status.

If the Student Registry confirms that your semester ticket has been successfully created, please contact our app support team via unibonnapp@uni-bonn.de, so that we can investigate your case in further detail.